General Rules, Rescheduling, and Cancellation

General Rules:

• A liability waiver must be thoroughly read and signed. Parents and Guardians must sign a waiver for children 17 years old and younger.
• All horseback riders must be (10) ten years of age to qualify for trail ride.
• Only one rider per horse. No packing or doubling is allowed.
• Bodyweight for horseback rides must not exceed 188 lbs/85 kg. 
• We have the right to cancel the ride when the weight of the rider is not as mentioned during the booking.
• All riders must abide by the trail guide’s instructions. Do not leave the position you were assigned in the ride lineup. Horses will sometimes try for a other position, so please control them as instructed.
• Any purposeful attempt to run, trot or take a different turn will result in disqualification of your ride. You will be instructed to dismount.
• Helmets are considered personal protective equipment. It is mandatory that all persons wear a helmet. 
• Backpacks are not allowed on the horseback rides. A small pack is on your saddle that fits a small water bottle or camera.
• Horse Ranch Bonaire is an alcohol-free establishment. No intoxicated riders will be allowed. If a guest shows up intoxicated they will be asked to leave and no refund will be given.
• Check-in time is 5 min for start time. Please allow ample time to reach us.
• We reserve the right to refuse service to anyone who we feel would put our horses, other riders, or themselves in danger.

Policies:

• We tour rain or shine. In the event we cancel a tour due to unsafe conditions, a full refund will be issued.
• If a customer wants to cancel due to weather, no refund will be given.
• If you are not check-in at time, you will be considered a no-show and no refund will be available.

Rescheduling:

• You will have 48 hours before your tour time to reschedule in order to receive a full refund.

Cancellation:

More than 48 hours before tour time:

• You can receive a 100% refund

48 hours before tour time or less:

• No refund will be available.
• Or a Dokters/hospital note is necessary to cancel the ride for that person who is sick. To get a refund for just that person. NO NOTE NO REFUND!
• Please allow yourself ample time to reach us. Feel free to use the map on our site to ensure you find the right location.
• Please give yourself an additional 15 min due to traffic and construction.